STORE POLICY

At Black & Swole we strive to provide top-notch customer care to our valued customers. Our policies are designed to ensure that you are fully satisfied with your purchase and overall shopping experience. Here are our customer care policies:

1. Easy Returns and Exchanges: We understand that sometimes sizing or fit may not be what you expected. Therefore, we offer easy returns and exchanges within 30 days of your purchase. All we ask is that the items be returned in their original condition with tags still attached.

2. Once you've placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly. Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis. The risk of loss of, damage to, and title for Products passes to you upon our delivery to the carrier. It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case, we will not make any refunds and will not resend the Product.

3. Excellent Customer Support: Our customer support team is available to assist you with any questions or concerns you may have. We can be reached via email. Our team is knowledgeable and friendly, and we are always happy to help.

4. Quality Products: We take pride in the quality of our products. We source our materials from reputable suppliers and ensure that our products meet our high standards. If for any reason you are not satisfied with the quality of your purchase, please let us know and we will make it right.

5. Secure Payment: We use secure payment methods to ensure that your personal and financial information is protected. We accept major credit cards and PayPal.

We hope that these policies give you peace of mind when shopping with us. We want to ensure that your experience with our online athletic wear store is a positive one, and we are committed to providing the best customer care possible.